Joint Effect of Organizational Identity and Trust on ERP Implementation Success: A Longitudinal Case Study
نویسندگان
چکیده
As Enterprise Systems (ES) have become almost ubiquitous in large organizations, multi-business organizations are increasingly moving towards developing shared IT infrastructures that support multiple business units. The operational and competitive gains are compelling enough for many organizations to invest in developing shared infrastructures. However, the managerial challenges involved in implementing a shared infrastructure can be quite complex, in particular, challenges arising from trust and identity issues. This study reports a longitudinal case study of the three emergency services organizations that were forced to implement a shared IT infrastructure. Key lessons that extend existing theory are discussed.
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